• Average Call waiting

      00:07:35

    • Average Call duration

      03:00:29

    • Abandon call

      15

    • Total call received

      0

    TOTAL AGENTS FR

    Online :0

    Waiting :1

    Administration :0

    Short break :0

    Lunch break :0

    • Average Call waiting

      00:00:20

    • Average Call duration

      00:10:15

    • Abandon call

      0

    • Total call received

      0

    TOTAL AGENTS EN

    Online :0

    Waiting :1

    Administration :0

    Short break :0

    Lunch break :0

    • Average Call waiting

      00:09:04

    • Average Call duration

      02:50:32

    • Abandon call

      6

    • Total call received

      0

    TOTAL AGENTS NL

    Online :0

    Waiting :0

    Administration :0

    Short break :0

    Lunch break :0

  • Average Call waiting

    00:00:17

  • Average Call duration

    00:06:20

  • Abandon rate

    0.00 %

  • Total call handled

    55

  • Total call received

    57

  • Online

    0

  • On time (before 30)

    53

  • Too late (after 30)

    2

  • TOTAL AGENTS

    Online :0

    Waiting :1

    Administration :0

    Short break :0

    Lunch break :0

  • Service Desk : 100%

    Abandon Rate : 0.00 %

    AQWT : 147.22%

    AASA : 94.44%

    TACWT : 94.44%