• Average Call waiting

      00:18:35

    • Average Call duration

      03:23:08

    • Abandon call

      0

    • Total call received

      0

    TOTAL AGENTS FR

    Online :0

    Waiting :0

    Administration :0

    Short break :0

    Lunch break :0

    • Average Call waiting

      00:00:04

    • Average Call duration

      00:00:00

    • Abandon call

      0

    • Total call received

      0

    TOTAL AGENTS EN

    Online :0

    Waiting :0

    Administration :0

    Short break :0

    Lunch break :0

    • Average Call waiting

      00:10:47

    • Average Call duration

      03:18:37

    • Abandon call

      0

    • Total call received

      0

    TOTAL AGENTS NL

    Online :0

    Waiting :0

    Administration :0

    Short break :0

    Lunch break :0

  • Average Call waiting

    00:00:25

  • Average Call duration

    00:05:44

  • Abandon rate

    0.00 %

  • Total call handled

    69

  • Total call received

    70

  • Online

    0

  • On time (before 30)

    63

  • Too late (after 30)

    6

  • TOTAL AGENTS

    Online :0

    Waiting :0

    Administration :0

    Short break :0

    Lunch break :0

  • Service Desk : 100%

    Abandon Rate : 0.00 %

    AQWT : 0.00%

    AASA : 78.13%

    TACWT : 0.00%